Last updated:  January 08, 2025

Welcome to Delicacy Sweets. By accessing or using our website www.delicacysweets.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any transactions.

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1. General

Delicacy Sweets (“we,” “our,” “us”) operates as a curated online marketplace for authentic Indian sweets, savories, snacks, and specialty foods sourced from reputed vendors across India.

By using our platform, you acknowledge that:

• You are at least 18 years old or using the site under parental/guardian supervision.

• You agree to these terms, along with our Privacy Policy and Return & Refund Policy.

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2. Product Information

We strive to ensure all product information—descriptions, pricing, images, ingredients, shelf life, and availability—is accurate. However:

• Products may vary slightly in appearance due to packaging or batch variations.

• Some items are made fresh to order and may have limited shelf life.

• We are not liable for slight color or texture differences in sweets or snacks, which are handmade.

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3. Order Acceptance & Cancellation

• Once you place an order, you will receive an order confirmation via email or SMS.

• We reserve the right to cancel or refuse any order for reasons including product unavailability, incorrect pricing, or delivery restrictions.

• Customers may request cancellations within 10 minutes of placing the order. Cancellations after dispatch will not be entertained.

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4. Pricing & Payment

• All prices listed on the website are inclusive of applicable GST unless otherwise stated.

• We accept secure online payments via credit/debit cards, UPI, wallets, and net banking.

• Payments are processed through trusted third-party gateways. We do not store your financial details.

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5. Shipping & Delivery

• We ship pan-India through reliable logistics partners.

• Shipping timelines vary by vendor and location but typically range from 2–7 business days.

• Delivery delays caused by third-party logistics, weather, or festivals are not under our control.

• Customers are advised to ensure someone is available to receive perishable items.

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6. Returns & Refunds

Due to the perishable nature of our products:

• Returns are only accepted if the product is damaged, spoiled, or incorrect upon delivery.

• You must report such issues within 24 hours of delivery with photo evidence to support@delicacysweets.com.

• Refunds or replacements will be issued based on our internal quality checks and investigation.

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7. Vendor Responsibilities

All listed products are sold by verified third-party vendors. Delicacy Sweets acts as a platform facilitator:

• Each vendor is responsible for the preparation, packaging, and dispatch of their respective products.

• We monitor and vet vendor hygiene and quality standards but are not liable for non-compliance beyond our control.

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8. Intellectual Property

All content on our website—including logos, text, graphics, product listings, and brand names—is the property of Delicacy Sweets or its respective vendors and is protected under Indian copyright and trademark laws. Unauthorized use is prohibited.

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9. Limitation of Liability

Delicacy Sweets is not liable for:

• Any allergic reactions or health issues caused by product ingredients.

• Indirect or consequential loss due to delays, incorrect deliveries, or spoilage during transit.

• Disruption of services due to force majeure events (natural disasters, lockdowns, etc.).

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10. User Conduct

By using our platform, you agree not to:

• Use the site for illegal or unauthorized purposes.

• Post false, misleading, or harmful reviews or comments.

• Interfere with our site's security, functionality, or server operations.

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11. Changes to Terms

Delicacy Sweets reserves the right to update or modify these Terms & Conditions at any time. Continued use of the site after changes implies acceptance.

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12. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad.

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13. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Delicacy Sweets
Email: contact@delicacysweets.com
Phone: +91- 9030743399
Website: www.delicacysweets.com