Returns, Refund & Replacement Policy – DelicacySweets.com

At Delicacy Sweets, we are committed to delivering fresh, high-quality sweets and snacks to your doorstep. Given the perishable nature of our products, we follow strict hygiene protocols and have a clear, no-return policy in place to ensure food safety.

However, we understand that unforeseen issues may occur. This policy outlines how such cases will be handled fairly and transparently.

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Replacement Eligibility

Replacements will only be considered under the following circumstances:

• A wrong product has been shipped

• The product received is damaged, spoiled, or not in a consumable condition

• The package was incomplete or contained incorrect items

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How to Request a Replacement

To raise a request, please follow these steps:

1. Contact our customer support via WhatsApp, phone, or email at ? contact@delicacysweets.com within 15 minutes of receiving the delivery.

2. Share clear photographs or videos of the product, the packaging, and your order details.

3. Ensure that the product is unopened, untampered, and retained in its original packaging.

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Important Conditions

• Complaints raised after 15 minutes of delivery will not be accepted.

• Products that are opened, partially consumed, tampered with, or improperly stored will not be eligible for replacement.

• If a customer knowingly orders a product that is past its shelf life or recommended consumption window, it will be considered done at their own risk. Delicacy Sweets and associated partners will not be held responsible in such cases.

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Resolution Options (If Approved)

If your issue qualifies and is verified by our team, one of the following resolutions may be offered:

• A full or partial refund

• Credit issued to your DelicacySweets.com account for future use

• A replacement order at no additional cost

All resolutions are at the sole discretion of Delicacy Sweets after claim verification.

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Delivery & Refund Policy

• If delivery is attempted and no one is available to accept the order, no refunds will be issued.

• Please ensure someone is available at the provided address during the estimated delivery window.

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Cancellation Policy

Orders may be cancelled only if:

• The order has not yet been prepared, and

• The order has not been dispatched

Cancellations must be requested immediately after placing the order. Once the order is in preparation or out for delivery, it cannot be cancelled or refunded.

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Customer Support & Dispute Resolution

For all concerns or disputes related to your order, please contact our customer support team promptly. We are here to assist you and ensure a smooth experience.

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Final Note

Delicacy Sweets reserves the right to make the final decision on all return, refund, and replacement requests. All claims are subject to verification, timelines, and our policy guidelines.

We value your trust and aim to deliver exceptional service every time.
For assistance, reach out to us at contact@delicacysweets.com or via WhatsApp/Phone.