1. Customer Support and Dispute Resolution:

• If there is an issue with your order, contacting customer support is usually the first step. They will guide you on the process and help resolve the issue.

2. No Returns for Opened or Consumed Items:

• We have a strict no-return policy for items that have already been opened or consumed. Once the food has been delivered and accepted, it is generally not eligible for return or refund.
• if there is any product that has passed the overdue or the duration, still customer orders then it’s at their own risk, neither Food Bond or the dealer in relationship with Food Bond should be blamed.

3. Damaged or Incorrect Orders:

• If your order arrives damaged, incomplete, or incorrect, you may be entitled to a refund or a replacement. In such cases, you should contact the customer service immediately (typically within a few minutes of delivery). You may need to provide pictures or proof of the issue.

4. Refund or Re-delivery Options:

• In the event of a wrong or damaged order, you will get either:

• A refund.
• Issue credits to your account for future orders.
• Arrange for a replacement order to be sent.

5. Cancellation Policies:

• We allow order cancellations if the order hasn’t been prepared or dispatched. Usually, cancellations must happen within a short time frame from when the order was placed.